Director

This is the person in charge of getting the program going and ensuring its proper development.  Their functions are: to plan, organize and implement the Ciclovía Recreativa, to carry out general supervisory duties (as much in logistical concerns as in administrative), to organize and promote the development of complementary activities, to oversee the financial sustainability of the program and to coordinate permanent marketing campaigns.

Assistant to the Director

This person is in charge of supporting the work of the director.  Their functions are: to be in charge of documentation and office records, to be in charge of the director's agenda, to process official correspondence, and to attend to the requests and complaints of the program's users.

Chief of Operations

This is the person in charge of coordinating event operations.  Their functions include: to coordinate the logistic activities of each Ciclovía Recreativa, to keep track of all materials corresponding to the Ciclovía Recreativa, tocoordinate human resources (especially the guides and chiefs), to supervise the complementary activities that occur during the event, and to train the personnel of the Ciclovía Recreativa.

Volunteer Coordinator

Their functions are: to receive students who are completing community service requirements through the Ciclovía Recreativa, to train the volunteers, to distribute the volunteer's equipment (hat, whistle, stop signs), to keep track of the attendance of the community service workers, to supervise the volunteers, and to deliver the corresponding certificates. The Community Service Coordinator should be in contact with educational institutions, from middle school to higher education, in order to establish agreements that allow students to complete their community service through the Ciclovía Recreativa. Each municipality will establish the type of agreements required by local procedures.

Event Operations Personnel

The Ciclovía Recreativa requires support personnel.  The program requires the following minimum personnel: guides or guardians, guide or guardian route chief, community service workers or volunteers, specialized support personnel from other departments.

Additional personnel may be required depending on the complexity of the program. For example, personnel for complementary activities (aerobics instructors, trainers, etc.).

Guide or Guardian

The guide or guardian is an adult with a sense of community service.  You should chose those people that are physically fit and with a capacity for leadership and communication. The guide of a Ciclovía Recreativa is the person in charge of helping to orient users and organize logistic activities along a designated stretch of the route.

Regulations for Guides of the Vía RecreActiva.

Route Chief

The Route Chief is in charge of logistics and personnel during the operation of the program. Their principal function is the supervision of the work done by the community service workers and guides during the Ciclovía Recreativa. The Chief is an adult with a sense of community service.  You should chose those people that possess adequate physical conditioning and a capacity for leadership and communication. The Chief is chosen from among the body of guides for their excellent qualifications and performance.

Forms: 1. Operational monitoring form of the community service guide, 2. Operational monitoring form for the chief of community service guides, 3. Operational monitoring form of first aid guide y 4. Operational monitoring form of the chief first aid guide.

First Aid Guide

These are guides that have training in first aid, or physical education. They are in charge of attending to incidents such as accidents, fainting, dehydration and other situations that require basic attention.

You can find a complete description of the functions and roles of the operations personnel in the complete version of the manual (download).

Chief of First Aid

The Chief of First Aid is a guide with training in medicine, physical education and sports, or as a paramedic. They are in charge of coordinating the first aid guides, conducting trainings, responding to any incidents and analyzing reports in order to make improvements.

Command and Control Center Guide

These are the guides that are in charge of radio communications, which includes announcing information to the guides, recieving their reports and facilitating the response to any incidents.

Chief of the Command and Control Center

These are the guides in charge of coordinating all of the activities in the communications center, ensuring adequate and appropriate communication between the logistic team, chief of operations and support staff.

Community Service Workers and Volunteers

One of the strategies that guarantees the low cost of the program consists of connecting with community service workers and volunteers to assist in the operation of the events.

Community service workers are those people that must complete a mandatory service project.  In general, these are young people that are finishing the final years of middle school or high school. The community service workers direct and stop traffic at intersections.

Volunteers are individuals with more than 15 years of age that want to help out in some specific aspect of the Ciclovía Recreativa.

Identification and control card  for community service of the Vía RecreActiva.

Document of rights and responsibilities of community service workers of the Vía RecreActiva.

 Academic proposal for community service in the Vía RecreActiva (part one, part two).

Basic human resources requirements for Ciclovía Recreativa.

Document that describes the roles of the administrative and operational personnel of the Vía RecreActiva

Training of personnel

The operational personnel, especially the guides and chiefs, should receive basic training from the moment of their entry into the program. Topics to include in the training are: mission of the program, citizenship, environment and health, street culture, first aid and civil protection, operational management of the Ciclovía Recreativa like radio use, counting, control, orientation, user attention, and management of the forms for monitoring and evaluating the program.

Selection and training process for guides at the initiation of the program and for new guides of the Vía RecreActiva.

Guide to radio codes used in the Vía RecreaActiva.

Support staff

In addition to the administrative and operational personnel, each  Ciclovía Recreativa event should have support personnel from the municipality, including: police, transit workers, paramedics, firefighters, civil protection, inspection of open spaces, and other departments such as art and culture, science and technology, and community development.